Privacy policy

At Serenqi, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website www.serenqi.co.uk.

1. Information We Collect

We may collect the following types of information:

a. Personal Information
When you make a purchase or contact us, we may collect your:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information (processed securely through Shopify or our payment partners)

b. Non-Personal Information
We also collect information such as:

  • Browser type, device, and operating system

  • IP address

  • Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you about your purchase or inquiry

  • Send you updates, offers, or newsletters (only if you opt in)

  • Improve our products, services, and website experience

  • Comply with legal and tax obligations

3. How We Protect Your Information

We take data protection seriously. Your personal information is stored securely and protected through encryption and industry-standard safeguards.
All payments are processed securely through Shopify Payments or trusted third-party processors that comply with PCI-DSS standards.

4. Sharing Your Information

We do not sell or rent your personal data.
However, we may share limited information with:

  • Service providers (e.g., payment processors, shipping companies) to fulfil your order

  • Analytics and marketing tools (e.g., Shopify, Google Analytics) to help us improve our store

  • Legal authorities when required by law

5. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic.
You can choose to disable cookies in your browser settings, but this may affect how our website functions.

6. Your Rights (UK & GDPR Compliance)

As a UK or EU resident, you have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your data

  • Withdraw consent for marketing communications

To exercise these rights, please contact us at:
📧 admin@serenqi.uk

7. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal requirements.

8. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of those websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Serenqi Skincare
📧 admin@serenqi.uk

Serenqi — Where calm meets confidence.