Terms & Conditions
Welcome to Serenqi Skincare. These Terms & Conditions outline the rules and regulations for using our website www.serenqi.co.uk and purchasing our products.
By accessing or using this website, you agree to these terms in full. If you do not agree, please do not use our site.
1. General Information
This website is operated by Serenqi Skincare, based in the United Kingdom.
Throughout the site, the terms “we”, “us”, and “our” refer to Serenqi.
We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.
2. Eligibility
By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian to make purchases.
3. Products & Descriptions
We strive to display product details, images, and ingredients as accurately as possible.
However, colours and textures may vary slightly due to screen differences.
All products are for external use only and should be used as directed.
4. Pricing & Payment
All prices are listed in GBP (£) and include VAT where applicable.
We reserve the right to change prices without prior notice.
Payments are securely processed through Shopify Payments and other approved gateways.
5. Orders & Acceptance
All orders are subject to availability and confirmation of payment.
Once your order is placed, you’ll receive an email confirmation.
We reserve the right to refuse or cancel any order if fraud, unauthorised activity, or stock issues are suspected.
6. Shipping & Delivery
Delivery times are estimates only and may vary.
Full details can be found in our Shipping Policy.
7. Returns & Refunds
For hygiene reasons, we cannot accept returns on opened skincare products unless they are faulty or incorrect.
Please refer to our Return & Exchange Policy for full details.
8. Intellectual Property
All content on this website — including logos, product names, text, images, and design — is the property of Serenqi Skincare and is protected under UK copyright and trademark laws.
You may not reproduce, distribute, or use our content without written permission.
9. Limitation of Liability
Serenqi will not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
All skincare products should be patch-tested before full use. If irritation occurs, discontinue use immediately and consult a healthcare professional.
10. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the UK courts.
11. Contact Information
If you have any questions about these Terms & Conditions, please contact us at:
Serenqi Skincare
📧 admin@serenqi.uk
Serenqi — Where calm meets confidence.